Refunds & Returns

Last updated: August 27, 2026

At GoldLeaf Global LLC, we want you to be completely satisfied with your purchase from goldleaf-global.com. If you are not entirely happy with your order, we are here to help. Please review the policy below for detailed information on our return and refund process.

1. 30-Day Return Policy & Eligibility

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.

2. Return Requests

To start a return, you must contact us first at support@goldleaf-global.com. Please do not return products to our Wyoming business address unless specifically instructed. After approving a return, GoldLeaf Global will provide the correct return address and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

3. Damaged or Incorrect Items

Please inspect your order upon reception. Please report visible shipping damage or an incorrect item within 48 hours of delivery. Other defects discovered during the 30-day return period should be reported as soon as reasonably possible. To report an issue, please contact us with your order number, a description of the problem, and clear photos or videos. We will evaluate the issue and make it right by providing a replacement or a full refund at no extra cost to you. Please note that these requirements do not improperly limit any customer rights available under applicable law.

4. Non-Returnable Items

Certain types of items cannot be returned. These include:

  • Custom products (such as special orders or personalized items).

  • Personal care goods (such as beauty or hygiene products). These are non-returnable only when opened, used, or unsealed, unless defective.

  • Gift cards.

  • Final-sale items (these will be clearly marked as final sale before purchase).

    Nothing should prevent a customer from reporting a damaged, defective, or incorrect product.

5. Return Shipping

For a change-of-mind return, the customer is responsible for paying the return shipping costs. However, GoldLeaf Global pays or reimburses reasonable return shipping for damaged, defective, or incorrect items. Original shipping charges are non-refundable, and we do not charge any restocking fee for returns.

6. Refunds

Approved refunds will be issued to the original payment method within 5–7 business days after the returned item is inspected. The customer’s bank or payment provider may require additional time to post the refund.

7. Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

8. Cancellations & Delays

You may request an order cancellation before it has been processed and shipped. Once an order has been fulfilled or shipped, it cannot be canceled and must be processed as a standard return upon delivery. If an order has not shipped within the promised timeframe, the customer will be notified and may accept the delay or cancel the order for a full refund, as required by applicable law.

9. Processing Times

Please allow 5 to 7 business days for your return to be processed once it reaches our facility. We will send you a confirmation email once your return has been processed and your refund has been issued.

10. Contact Information

If you have any questions about this Refunds & Returns Policy, please contact us:

GoldLeaf Global LLC
📧 Email: support@goldleaf-global.com