Shipping Policy

Last updated: August 27, 2026

Thank you for shopping with GoldLeaf Global LLC. This Shipping Policy outlines how orders are processed, shipped, and delivered.

1. Order Processing Time

  • All orders are processed within 1–3 business days (excluding weekends and holidays).

  • Orders placed after business hours, on weekends, or holidays will be processed on the next business day.

  • You will receive a confirmation email once your order has been placed and another email once your order has shipped.

  • Note: Processing time is separate from delivery time. The estimated total timeframe is the processing period plus the shipping period.

2. Shipping Rates & Delivery Estimates

  • Free Delivery: Qualifying orders over $50 receive free standard delivery (calculated before discounts and taxes). This free shipping applies to available shipping destinations.

  • For orders under $50, shipping charges are calculated and displayed at checkout.

  • Delivery Estimates: Estimated delivery times are 5–10 business days after shipment for the United States, and varying realistic estimates for international destinations depending on the country and customs processing. Delivery times are estimates and not guaranteed, and use only timeframes supported by our suppliers and carriers.

3. Shipping Locations & Restrictions

  • We currently ship to the United States and selected international destinations (availability may vary by country, and any specific geographic destination restrictions are disclosed at checkout).

  • If your location is not available at checkout, please contact us for assistance.

4. International Shipping & Customs Duties

  • For international orders, delivery times depend on the destination and customs processing.

  • Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

  • If an international customer refuses a package or does not pay customs duties, the package may be abandoned or returned, and any resulting fees or return policies will align with our Refunds & Returns Policy.

  • We are not responsible for delays caused by customs authorities.

5. Split Shipments

Because products may ship from different suppliers or fulfillment partners, one order may arrive in separate packages. In such cases, you may receive multiple tracking numbers for a single order.

6. Order Tracking

  • Tracking is available on all orders. Once your order ships, you will receive a tracking number via email.

  • Our store's "Track Your Order" page contains a working tracking-number input and Track button. Please allow up to 24 hours for tracking information to update.

7. Address Changes

  • Please ensure your shipping address is accurate at checkout.

  • If you need to change your address, please contact support@goldleaf-global.com immediately. Address changes are not guaranteed after an order has been fulfilled or shipped.

  • If an order is returned to us due to an incorrect address provided by the customer, additional shipping fees may apply.

8. Shipping Delays

  • We are not responsible for carrier issues, weather conditions, or customs delays.

  • If an order cannot ship within the promised timeframe, the customer will be notified, given a revised shipping date, and allowed to accept the delay or cancel the order for a full refund, as required by applicable law.

9. Lost, Damaged, or Missing Packages

  • Please report visible shipping damage within 48 hours of delivery and provide your order number and clear photos of the damage.

  • If a package is marked delivered but missing, customers are advised to check the address, nearby delivery areas, household members, and carrier before contacting support.

  • GoldLeaf Global will assist with damaged, lost, or incorrectly delivered packages. These procedures do not remove customer rights under applicable law.

10. Return Address Clarification

Please note that our Wyoming address is the company’s business or mailing address—not automatically the return address. Customers should receive the correct return instructions after contacting support.

11. Contact Us

If you have any questions about this Shipping Policy, please contact us:

GoldLeaf Global LLC
📧 Email: support@goldleaf-global.com